Frequently Asked Questions

What is Buddy Tag?

Simply put, Buddy Tag is a child safety device that helps parents keep their precious children safe. It has an out-of-range alert to help prevent losing your child; a water safety alert to help prevent accidental drowning; a panic alarm for your child to alert you when in a threatening situation; and a personal ID to help reunite a lost child with their parents. Buddy Tag uses Bluetooth so it doesn’t have monthly fees.

How does Buddy Tag work?

We’ve created a video demonstrating the proper setup and usage of Buddy Tag—click here to watch.

How does the water safety alert feature work?

When Buddy Tag is submerged in water of about a foot deep or deeper, such as a pool, lake, or ocean, the signal from Buddy Tag becomes weakened. When the Buddy Tag phone app senses the weakened signal, it sounds the out of range alarm.

Which phones does the Buddy Tag app work with?

Buddy Tag and its app are compatible with iPhones running iOS 9 and above and Android devices using Android version 4.3 (Jelly Bean) and above.

How do I set up my Buddy Tag?

It’s simple! Press the button on Buddy Tag to turn it on. Launch the app on your phone. When your Buddy Tag should show up on the app, just touch it to connect it. There are many other features to make it even more useful for your daily life—watch our video to learn more about them.

Can I connect to more than one Buddy Tag?

If you have a Brady Bunch, you can connect to as many Buddy Tags as you need. You can also customize the name of each Buddy Tag in our app, so you will know which tag is on which child.

Can other Buddy Tag app users search for my child’s Buddy Tag device?

Once a Buddy Tag is connected to your phone, other Buddy Tag users can’t see your tag. If you want to let another caregiver track your child with the same Buddy Tag, you simply disconnect that tag from your app and let the caregiver connect to it.

Can I share Buddy Tag with others?

Certainly. To lend your Buddy Tag to a friend, first disconnect that specific Buddy Tag from your phone app. Now your friend can put the Buddy Tag on their own child and connect to it with the Buddy Tag app on their own phone.

What is the range of Buddy Tag?

The range varies depending on your environment. In an open field or a big open indoor space such as a shopping mall, Buddy Tag should work around 80 to 120 feet depending what phone you are using. But if you’re inside a house with many walls, the distance is reduced to about 40 feet.

Is Buddy Tag waterproof?

Buddy Tag is now waterproof! Better yet, that allows us to provide a new water safety alert. See a question above for information about that alert.

Will the panic button continue to alert me each time it’s activated?

Every time your kid presses the panic button, our app will sound the alarm on your phone and vibrate. (If your phone is muted, it will just vibrate.) At the same time, it will pop up a message on your phone telling you that your child needs you.

How long will my Buddy Tag device last?

The battery inside Buddy Tag should last for over a year under normal usage. The battery isn’t replaceable because Buddy Tag is sealed to make it waterproof. When the tag's battery is depleted, contact us to learn how to exchange it for a new tag ($10).

How can I get in touch with you?

For more information about Buddy Tag, or for press inquiries, please use our contact form.

Do you offer international shipping?

Due to COVID-19 orders are currently not able to offer international shipping. International shipping from our US and Taiwan locations will take over a month to be delivered. Orders being shipped within the 48 contiguous states will be delivered within 3-4 business days from the day they are shipped. All other orders will be refunded and a notification will be sent with the refund information once the refund is issued.